This website is expressly owned and operated by Dear Scarlett. Unless otherwise noted, all design, materials, and content that are part of the website at www.dearscarlett.com (the “Site”), including but not limited to images, artwork, graphics, photography, and text (collectively “Contents”) are copyrights, trademarks, trade dress or other intellectual properties, owned, controlled, or licensed by Dear Scarlett or its affiliates. All worldwide rights, titles, and interests are reserved. Any use of the Contents without Dear Scarlett’s express written consent is strictly prohibited. The Contents and Site are intended solely for your personal, noncommercial use. Any use of the Site and Contents for purposes other than personal and noncommercial is prohibited without the prior written consent of Dear Scarlett. You may copy Contents displayed on the Site for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.
By the terms and conditions of this agreement as a registered member, you must agree not to:
Use this website for unlawful purposes in any manner or way
Misrepresent one's self or impersonate another, for the purpose of registering in Dearscarlett.com
Attempt to unlawfully access any account, images, or other content that is being granted to you by accessing this site
Disclose your password to, share your password with, any third parties. You may not use your password for any unauthorized purpose
All orders will ship out via UPS only. All orders will be shipped via UPS Ground unless specified otherwise. Shipping charges are to be determined, and we calculate your shipping charges only after the package is sealed and weighed. Please note that 3-Day Select, 2nd Day Air, and Next Day Air service are more costly, thus Dear Scarlett cannot be held responsible if shipping charges are higher than what the buyer anticipated. If unsure about a particular shipping method, please confirm with a Dear Scarlett sales representative and we will gladly assist you. All shipments must be made to a valid address, as we do not ship to PO Boxes. All orders placed by 3PM PST with valid credit card information will be shipped out the same day. Orders placed after 3PM PST will ship out on the following business day. If your credit card is declined, your order will be shipped once payment is released. If your payment is not released within a timely manner, we may at our discretion cancel your order. We ship from Monday through Friday, excluding holidays. All orders placed after 3PM PST on Fridays, will ship out on Monday or the following business day if Monday is a holiday. There may be more restrictions on shipping dates during the end of the year around the holidays.
All orders must be paid prior to shipping, unless buyer opts to pay by COD. We only accept payment via credit card or money order/cashier's check. When paying by credit card, buyer must fill out a credit card authorization form, and either fax it to us or email it to us. We must have your authorization IN WRITING. We will not accept credit card numbers over the phone.
RETURNS & EXCHANGE
All returns must be made within 14 days of purchase. Buyers will be responsible for freight of all returned merchandise with the exception of defective merchandise (when Dea Scarlett is notified within 7 business days or 24 hours of receipt of goods).
Dear Scarlett prides itself in quality garments. However, there may be circumstances out of our control in which merchandise may be damaged during transit. It will be the buyers' responsibility to inspect all goods before selling them. Buyers will have 7 business days to notify one of our representatives regarding any damages or shortages. If a claim is made within 24 hours of receipt of goods, Dear Scarlett will issue a call tag for the return freight. We will gladly replace the goods if we still have it in stock, or issue a store credit that is equal in value to the returned goods. You are responsible for making claims in a timely manner. If there are any shortages, please call us and a sales representative will assist you. Depending on the situation, we may be able to send you a replacement or we can issue a store credit. We may not be able to assist you if your claim is not made within a timely manner.
The online catalog is to be used as a reference guide and does not always reflect the accuracy, pricing, availability or stocking status of inventory. Although the majority of the data in the catalog is correct, there can be discrepancies in style numbers, colors, descriptions, pricing, and availability. We cannot guarantee that the colors that you see on the screen will be the same as the actual goods that you may receive. We do our best to represent our goods as accurately as possible, however depending on the settings of your computer monitor, colors may appear differently than they actually are. We reserve the right to make changes to style numbers, colors, and pricing.
All cancellations must be made in writing via email. If order is placed before 3PM PST, we must receive the cancellation notice on the same day by 3PM PST. If an order is placed after 3PM PST, we must receive the cancellation notice by 3PM PST on the following business day. If we receive the cancellation notice after the goods have been shipped, buyer may return the package to Dear Scarlett. However, if buyer does not submit cancellation notice before the designated cancellation time, Dear Scarlett cannot refund buyer the shipping charges.
Buyer shall indemnify, defend and hold harmless Dear Scarlett, its officers, directors, owners, partners, agents and employees from any and all suits, losses, claims, demands, liabilities, costs and expenses (including reasonable attorneys' fees and paralegal fees) that we may sustain or incur, arising from or out of a respective:
Buyer's failure to comply with any applicable laws and/or regulations;
Buyer's breach of any of its obligations set forth in these terms;
Buyer's use of Dearscarlett.com