Exchanges or store credit may be issued for damaged or defective items that are reported within 7 days upon receiving delivery.
The procedure for returning damaged or defective merchandise is as follows:
1. Please email firstname.lastname@example.org or call us at 213-745-8190.
2. Provide your order details:
- Invoice Number
- Style Number, Color and size.
- Photos of the damages.
- Provide email and phone number to contact you with.
You will receive an email confirmation once your request has been reviewed.
If your return request has been approved, you will receive a separate email containing a return call tag to send back the merchandise. Store credit will be issued to your account once we have received the returned items and will automatically be applied to your next invoice.
If you are unsatisfied with your merchandise from an online order, we will gladly issue store credit for a return request submitted within 7 days upon receiving delivery. You will be responsible for shipping back the merchandise undamaged on your own terms.
All returns are issued by store credit only. No refunds will be given. Shipping and handling charges are non-refundable. All returns must be approved prior to shipping to receive credit. Any returns sent to our warehouse without prior approval will NOT receive store credit. Any requests for returns and exchanges after 14 days will not be approved.